- Performance Monitoring & Governance:
- Monitor and analyze process performance (Volume/Quality) across sub-processes and external service providers.
- Supervise adherence to Desktop Procedure Manuals and conduct regular quality checks/audits of the hubs.
- Act as the main point of contact for process leads and controllers to discuss priorities, performance, and HQ requirements.
- Process Improvement & Re-engineering:
- Identify structural gaps based on KPI performance, quality reviews, etc.
- Design and drive new process requirements to enhance effectiveness and efficiency.
- Moderate improvement meetings, eliminate bottlenecks, and manage organizational or application-level changes.
- Measure service quality through surveys and implement corrective action plans.
- Reporting & Training:
- Ensure timely reporting of hub performance and identify new reporting needs.
- Conduct end-user and "train-the-trainer" sessions for new accounting processes.
- Handling escalation processes.
- Project Management:
- Support centrally driven projects by providing process expertise and efficient solution designs.
- Participate in the selection, testing, and rollout of new tools.
- Serve as the "linking pin" to manage change processes.
Elvárások:
- College degree preferably with focus on Accounting
- 2-5 years of relevant experience
- Preferably an all-round accounting background
- Knowledge of Windows and Microsoft Applications, ERP Accounting systems (preferably SAP)
- Fluent English in writing and verbally (French is an advantage)
Egyéb információ az állásról:
Our partner in the aviation industry is looking for a Subject Matter Expert.
The Subject Matter Expert safeguards, manages and monitors the end-to-end processes for one or more of the following areas of focus, RTP, RTR and OTC, including first line incident management.