Solution Support Engineer

• Engaging with customers by utilizing real-time channels and tools
• Liaising with development and field teams to identify application errors and missing product functionalities for future releases
• Analyzing incidents, perform in-depth troubleshooting to identify and solve complex technical issues
• Providing timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA)
• Documenting solutions to known issues and consulting questions to be posted to both internal and external knowledge bases
• Act as a liaison between our Product Management and Engineering teams
• Collaborating with other employees, sharing knowledge and process‐ improvement suggestions

• Graduate in Computer Engineering or Telecommunication Engineering
• Spoken and written English language skills
• Customer and quality focus
• Open and professional communication style
• Excellent analytical and problem-solving skills
• Basic understanding of programming languages
• Friendly, personable and approachable, with the ability to multi-task and work under pressure

• A strong technical background with SaaS products
• A significant focus on online marketing
• Advanced knowledge and hands-on experience web technologies and standards (HTML &CSS/DNS/SMTP/API/data transfer protocols and databases)
• 1 year hands-on experience with a programming language (PHP, JavaScript preferred)

• Competitive benefits package
• Home office option
• International, diverse team
• Continuous development and advancement opportunities
• Inspiring, modern work environment
• Stable, world-class company

• Canteen
• Cafe
• Corporate events
• Bicycle storage
• Parking
• Sports facilities

Our partner company is one of the world's leading technology companies, offering innovative business software solutions worldwide. They are present in more than 100 countries, providing a stable international environment and continuous development opportunities for their employees.