Senior Operations Officer German Speaking

• Identify needs and requirements of clients and advise clients how to use products and services efficiently.
• Client & Customer Management (Internal)
• Carry out prescribed internal client management activities and provide support to others by following existing procedures.
• Manage complex questions and issues from users, to support the organization.
• Provide support to customer programs, by handling more complex, non-standardized issues.
• Work with colleagues to solve issues and take ownership for finding answers.
• Contribute to projects, encompassing design and approach.
• Help facilitate a full candidate life-cycle from onboarding to off-boarding.
• Produce accurate reports for others by collecting data from a variety of sources and inputting that data into various formats.
• Preparation of reports and evaluations on delivered services and products, etc.
• Develop and create more complex, not standardized reports on technical support activities.

• Fluency in English and German
• Team player approach, ready to support and facilitate progress and performance in all areas.
• Constant motivation to improve yourself and strive for continual learning.
• Works with guidance (but not constant supervision) and proposes and takes action to increase the quality of products and services.
• Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly.
• Manages, tracks and attends to multiple pieces of information, bringing order and clarity.
• Mind set to develop and grow- assessing, measuring and improving performance
• Excellent time management and organizational skills are valuable in this role.
• Good level of Excel user skill and similar data management tools.

• An empathetic culture and supportive leadership who prioritize your well-being and personal development
• Ability to grow in multiple areas in the company.
• Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
• We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, attractive bonus system, additional annual leaves, private health insurance, home office, working abroad…etc.)
• Participate in exciting Team Building events (e.g. Christmas party, Pride, Charity Day, BarStad, etc.)
• A career at Randstad Sourceright means pushing boundaries to do things differently: that’s why here you won’t just do a job, you’ll develop a career

We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.

Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright’s experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs and Blended Workforce Solutions. Randstad Sourceright EMEA offers solutions in the Europe, Middle East and Africa (EMEA) region. Working for a multi-country organization means working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a proactive mindset.

As Senior Operation Officer, you will be a part of a fast growing team full of motivated and supportive people! You will also support the business in many areas; providing support to customer programs, their stakeholders and on- and off-site colleagues. Support consists of handling more complex, non-standardized, issues which require in-depth knowledge of the systems and processes.