IT Support analyst

• Responsibilities:

  • Provide technical assistance and support for computer systems, software, and hardware issues
  • Troubleshoot and resolve problems with desktops, laptops, printers, and peripherals
  • Install, configure, and maintain software applications and operating systems
  • Set up new user accounts and profiles, and deliver orientation and training on IT systems
  • Manage network connectivity (LAN, WAN, Wi-Fi)
  • Monitor system performance and take proactive measures to prevent downtime
  • Maintain inventory of hardware, software, and peripheral devices, including proper disposal of outdated equipment
  • Document IT support requests, resolutions, and related information
  • Collaborate with the IT team to implement and maintain IT security measures (backups, antivirus, firewalls)
  • Provide occasional after-hours technical support (Payed as overtime)

• Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
  • Minimum 2+ years of experience in a technical support role
  • Strong technical knowledge of hardware, software, and peripherals
  • Proven troubleshooting and problem-solving skills
  • Excellent communication and customer service abilities in Hungarian and English languages
  • Ability to work independently and as part of a team
  • Advanced knowledge of Microsoft Windows systems and MS Office
  • Experience working in ticketing systems

• In return you get:

  • Cafeteria
  • Health insurance

Our international law firm partner, who provides a wide range of legal services, is looking for an IT Support Analyst to strengthen their Budapest based team.