GBS Client Delivery Manager

• Stakeholder Engagement: Acting as the primary point of contact for international business partners to understand their needs and manage service demand

• Escalation Management: Managing the end-to-end escalation process, conducting root-cause analysis, and ensuring mutually satisfactory resolutions

• Performance Monitoring: Proactively monitoring operational KPIs and metrics on behalf of the Head of GBS to ensure SLA compliance

• Performance Reviews: Preparing strategic materials for performance review meetings with executive-level stakeholders and service line managers

• Process Insight: Collaborating with Global Process Owners and Continuous Improvement teams to identify process inefficiencies

Elvárások:

• University degree

• 10+ years of professional experience, ideally within a Global Business Services (GBS) or Shared Service (SSC) environment

• Fluent English 

• Proven experience in communicating at the Executive Management level

• Excellent relationship management skills; a strong ability to bridge differences between stakeholders

• Strong analytical skills with the ability to distinguish between details and the "big picture"

• Adaptability, resilience, and the ability to manage multiple complex subjects in a multi-cultural environment

• Target-driven mindset and ability to work independently

• A passion for operational excellence and continuous improvement

Egyéb információ az állásról:

Our partner is a multinational leader in the airline industry, committed to connecting people and places across the globe. With a strong foundation of excellence and innovation, the company is dynamically growing, embracing new opportunities, and setting benchmarks in aviation. Join them as GBS Client Delivery Manager and be part of a forward-thinking organization where your career can take flight!

Are you ready to become the strategic bridge between the departments of a world-class aviation group's Business Service Center? We are looking for a senior professional to join the Budapest center to lead Internal Stakeholder Management and operational excellence. In this role, you will act as a key contact for international business partners, managing internal client relationships at an executive level, ensuring that expectations are aligned with the GBS operations.