Digital Solutions Manager

Strategic Leadership

• Define and drive the digital platform strategy to align with business objectives

• Collaborate with business units to understand needs and translate them into actionable platform initiatives

• Identify opportunities to streamline processes, improve efficiency, and maximize platform value

• Develop and maintain a product roadmap for enterprise platforms, prioritizing enhancements and new features based on business value and impact

• Identify opportunities to improve business processes using cloud technologies and AI capabilities 

Platform Management & Optimization

• Lead the implementation, configuration, and ongoing management of Workday, Salesforce, and related enterprise platforms

• Design and oversee system integrations across platforms to ensure seamless data flow and interoperability

• Ensure integrations, workflows, and data structures are optimized for performance and reliability

• Establish and oversee a structured product release methodology, coordinating testing, deployment, and communication of platform updates

• Monitor platform performance, adoption metrics, and ROI, implementing continuous improvements

Governance & Compliance

• Establish and enforce governance frameworks, best practices, and standards across digital platforms

• Ensure data integrity, security, and compliance with internal policies and regulatory requirements

Stakeholder Engagement & Change Management

• Manage relationships with internal stakeholders, vendors, and technical teams

• Develop and deliver training, documentation, and change management programs to drive user adoption

• Act as a trusted advisor to leadership on digital solutions and platform capabilities

Application Support & Service Delivery

• Lead and develop the application support team, fostering a culture of accountability, continuous improvement, and high-quality service delivery

• Own the support model for core platforms, ensuring incidents and requests are triaged, prioritised, and resolved in line with agreed SLAs

• Define and embed consistent support processes, including ticket management, escalation paths, and first contact resolution practices

• Monitor support performance through relevant metrics, using data to identify recurring issues and drive root cause resolution

• Act as an escalation point for complex or high-priority issues, coordinating across technical teams and vendors where required

• Manage relationships with platform vendors and third-party support providers, holding them accountable to contracted service levels

• Ensure knowledge is captured and maintained, enabling the team to resolve issues efficiently and reduce repeat contacts

Innovation & Continuous Improvement

• Identify and deliver enhancements to core platforms such as CRM and HRIS, driving measurable improvements in functionality, usability, and business value

• Evaluate opportunities for process automation and workflow optimisation across the application portfolio

• Stay current with platform releases, vendor roadmaps, and industry best practices, translating these into actionable improvements

• Assess emerging tools and technologies to enhance platform capability and end-user experience, making evidence-based recommendations to stakeholders

Elvárások:

• Proven experience managing enterprise platforms and digital solutions in a complex, multi-stakeholder environment
• Strong understanding of business applications, workflow automation, and digital transformation initiatives
• Experience with platform configuration, integrations, and release management across SaaS and cloud-based solutions (e.g. CRM, HRIS)
• Experience developing and managing a product roadmap, balancing business demand with operational stability
• Excellent project management, problem-solving, and communication skills
• Strong stakeholder management skills, with the ability to translate technical concepts for non-technical audiences
• Ability to work cross-functionally and influence at all levels of the organisation
• Experience leading and developing application support teams, ensuring timely resolution of issues and a high standard of service delivery

Good to have:

• Agile & Scrum Certifications

• Working knowledge or certifications in CRM or HRIS is highly desirable

• Bachelor’s degree in Business, IT, Computer Science, or related field; Master’s preferred

Egyéb információ az állásról:

Our partner is bringing their impressive global success story to Hungary, building a brand-new Global Business Center in Budapest. They are looking for a Digital Solutions Manager to drive digital transformation and platform excellence.

They offer a unique environment that prioritizes an inclusive culture and service excellence from day one. In this role, you will bridge the gap between business needs and technology within a collaborative, supportive, and social international team. It is a rare chance to join a community that values teamwork, celebrates success, and genuinely enjoys working together to build a fresh operation.