Demand & Project Management Specialist - Senior

Aggregate function:  Shared Services

Business Area:  Business VOIS

Posting Country:  Hungary

Full Time / Part Time:  Full Time

Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Hello there! We’re Vodafone Intelligent Solutions (also known as VOIS) and we’re looking for a

Demand & Project Management Specialist - Senior

Your role in a nutshell: 

Be the driving force for the digitalization of our partner and develop digital customer journeys that enable the best digital shopping experience for customers. You are part of an agile, dynamic and cross-functional team with you being responsible for the development of internal projects across all phases to shape our future. 

• Be the key interface between the requesting (business units, marketing & sales, operations) and the implementing units (web delivery team, UX & IT delivery units) and act as a Business Analyst.
• You design detailed, functional and customer-journey-oriented solution concepts in order to implement or expand functions, products and projects in the online lifecycle environment with the aim of increasing the online share in sales & service as well as the commercial goals (esp. contract prolongations)
• Manage and keep track of incoming requests, process them via the automated Demand Management Process.
• Assure the quality of information provided by Demand Requestors.
• Evaluate potential risks and report them to the immediate supervisor.
• Ensure all new demands are suitable for decision making and have a clear scope. 
• Create Demand Board documentation (agenda, minutes), present all demand assessment forms to stakeholders and gather approval. 
• Assure the quality of deliverables and improvements.
• Escalate issues that require intervention.
• Provide regular status update to the management, keep all stakeholders appropriately informed.
• Give input to process improvement, to increase efficiency and effectiveness of all Demand Management process activities.
• You support the analysis and evaluation of customer journey KPIs and other commercial reports

• A university degree with at least 4-5 years of professional experience (ideally in the areas of demand management, business analysis, process analysis or eCommerce)
• You have experience in (technical) project management
• You have very good written and spoken English and at least conversational German skills.
• Very good conceptual skills as well as analytical and strategic thinking skills and strong communication skills.
• Decision-making and problem-solving skills
• A very high degree of initiative, commitment and organizational skills.
• Good knowledge of the telecommunications industry

• A dynamic environment where innovative ideas are always welcome 
• A collaborative community where your professional goals and work are supported by a diverse team 
• A supportive internal coaching and mentoring culture 
• Corporate assets including a laptop and mobile phone with subscription (unlimited voice, text message, and data within the EU) 
• Cafeteria package 
• Private Medical Services 
• Employee Assistance Program to support your wellbeing and mental health 
• Life and accident insurance 
• You can work remotely overseas for 20 days a year 
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption 
• You and your family members can enjoy several discounts from our partners 
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week 

We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then VOIS is the place for you. 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.