Customer Service Expert

• Manage daily customer interactions and ensure a high level of customer satisfaction

• Handle customer inquiries, complaints, and escalations in a professional and solution-oriented manner

• Coordinate order management and administrative processes using modern automation and AI-based tools

• Monitor, maintain, and report customer service KPIs, ensuring targets are achieved and improvement actions are implemented

• Support cross-functional collaboration between Sales, Supply Chain, Production, Logistics, and Quality teams

• Lead effective communication during customer crises, supply interruptions, quality issues, or other critical situations

• Identify opportunities to improve efficiency, service quality, and process automation

• Prepare customer reports, analyses, and presentations for management and customers

Elvárások:

• Bachelor’s degree in Business, Supply Chain, or a related field, with proven experience in Customer Service, Order Management, or Sales Support
• Proficiency with ERP/CRM systems, Power BI, and modern digital/AI tools, backed by an analytical, KPI-driven mindset
• Fluent written and spoken English (additional languages a plus) with strong interpersonal skills and proven conflict-resolution ability
• Excellent relationship management with the ability to organize, prioritize, and multi-task in a dynamic environment
• A proactive, solution-oriented team player with a mindset for continuous improvement and cross-functional teamwork

Egyéb információ az állásról:

Our partner is looking for their newest colleague for a Customer Service Expert position at their modern manufacturing plant in the heart of the Mátra, where they offer an innovative and sustainable work environment.