Associate Technical Support - Dutch Speaker Work From Home

The IT Service Desk Analyst will provide first line technical support to users. The successful candidate will require an aptitude for working with applications / systems to undertake analysis, diagnosis and resolution of user's technical issues, which may range from basic troubleshooting to more complicated technical issues. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to deliver timely and effective IT support. There may also include a range of administration duties within this role.

Key responsibilities

• Troubleshooting, diagnosing and correcting IT related technical issues, utilizing your technical and customer service skills
• Providing guidance to the client through the necessary steps to restore functionality
• Being responsible to either solve the issue or assign up to Level 2 support
• Coordinating Service Requests by follow up with the cross functional teams
• Team up with your colleagues to collaborate on problem solving and identify major service solutions
• Actively use the knowledge base to resolve problems and raise potential knowledge gaps
• Coordinating and follow up Service Requests

• A high school diploma.
• Dutch on a business level (working/support language).
• English on a communication level (for interviews, training, and internal communication).
• Customer Service or Helpdesk experience is a plus (Experience 0-6 months desirable) 
• Strong communication and willingness to learn

• Paid training - We'll teach you everything you need to know 
• An empathetic culture and supportive leadership who prioritize your well-being and personal development
• Ability to grow in multiple areas in the company
• Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
• We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, private health insurance and trainings)