Senior QA & Trainer

Feladatok:

• Develop & deliver engaging training programs for new hires and existing employees. Monitor and assess customer interactions (calls, emails, chats) to ensure service excellence.
• Identify trends & implement improvements to enhance training and quality processes.
• Work closely with teams to bridge knowledge gaps and optimize service delivery.
• Lead certification processes & ensure compliance with industry best practices.

Elvárások:

• Strong communication & facilitation skills—able to engage and inspire teams
• Analytical mindset—comfortable using data to drive improvements
• Customer-first approach—passionate about delivering high-quality service
• Proficiency in Microsoft Office, CRM platforms, and ticketing systems (preferred)

Amit kínálunk:

• A role where your impact matters—shape training & quality for long-term success
• Ongoing professional growth and career development opportunities
• A collaborative and innovative work culture
• Competitive salary & benefits package