Tech People is a European provider of technical skills permanent recruitment and temporary contracting services for multiple industries.

Currently we are looking for

SAP BASIS/RCA ANALYST / ZOR BASIC EXPERT (ET37)

Location: Budapest, XI., hybrid

Salary: competitive

Type of employment: contracting, 6 months

Start: ASAP

• As member of the Applications Root Cause Analysis team, you will follow up on outages, failed service requests, customer escalations and other IT problems. 
• You will analyze the technical root and collaborate closely with other teams like product development or technical support. 
• In case of customer concerns, you will also act as an escalation contact supported by the corresponding experts of the global application team. 
• You will also provide hands-on operations support in escalated or complex cases.
• You will identify & drive initiatives to increase quality of cloud operations, reduce outages, improve efficiency and collaboration. 
• Beyond RCAs, you will ensure agreed deliverables e.g. improvement action items are delivered in time and reoccurring problem patterns are identified and addressed in projects.

• Solid hands-on understanding of SAP application technology used by ECS esp. the S/4HANA and SAP ABAP platform from a Basis technology perspective (SAP NetWeaver certification highly beneficial)
• Additional Experience in at least one non-NetWeaver technology: BOBJ, SAP Cloud Connector, Convergent Charging, OpenText, HANA XSA, Kubernetes/ SAP Gardener etc.
• Communication with customers on technical, service and operations topics, ability to handle escalated customer cases on management level.
• Cloud and Customer Mindset and previous experience in Cloud Operations or Support organizations for private cloud or public cloud offerings.
• Strong understanding of the processes and working models of SAP Enterprise Cloud Services.
• Very good networking and communication skills towards stakeholders inside and outside SAP, e.g. customers, other ECS teams, Tool Development,
• Product Development, Product Support etc.
• Very good English language skills
• 8+ years relevant IT experience