Polish speaking order management & customer support specialist hybrid or remote

• Key Responsibilities

  • Order processing and order management via email and online platforms (few calls only, 2-3/day)
  • Sales order tracking.
  • Monitor supply outages and react accordingly for incoming and existing orders.
  • Backorder management and general customer query management.
  • Complaint resolution, identification and management of complaint root causes.
  • Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.

• What You Bring

  • Close-to-native POLISH language skills, besides at least B2 level English
  • 1+ years of relevant experience (CSR, order management, IT helpdesk..)
  • Strong understanding of customers' needs / behaviours
  • Excellent written/oral communication skills and ability to build effective working relationships
  • Strong time management and organisation skills
  • Strong problem solving skills
  • Highly motivated
  • Experience using SAP and/or Salesforce is nice to have
  • Ability to work between 8.00-16.30

• We Offer

  • Hybrid working model (approx. 2-3 days office / home split)
  • Full-remote work is also possible from within Hungary
  • A modern office in Budapest's 13th district, normal office hours
  • Opportunity to work in a global, multicultural team
  • Be part of a growing environment with potential for extension after 12 months initial contract
  • A collaborative, professional environment within a company committed to sustainability and innovation

bp is reimagining energy for people and our planet.

They provide heat, light and mobility to customers worldwide. They're fundamentally transforming what they do so they can reach net zero by 2050 or sooner. They also have a strong mission to help the whole world reach net zero too - working across the industry to improve people's lives. It's crucial to them that the differences we see in the world around us are reflected in the workplace. Who you are is what counts, not where you're from or how you live your life.