About us
- Job location: Budapest, Hungary, 9th District, Mill Park office building
- Role type: permanent
- Full time employment, 40 hours/week
- Hybrid work
Responsibilities:
- Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 team
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
Your profile:
- Advanced or native in Danish language and you have upper-intermediate English language skills
- Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-weeks foundation IT training as part of the Onboarding process)
- A university graduate - fresh graduates are welcome!
- You have willing-to-learn attitude & customer-focus mindset
- Excellent communication skills – both written and spoken
- Flexible, multitasking, dynamic personality, team player attitude
- You have logical thinking, good problem solving skills
- Open for working in shifts
We offer:
- Competitive salary package + cafeteria + annual bonus system
- Online training opportunities
- Discount fitness opportunity nearby + All You Can Move Sportpass
- Free medical service package at Medicover
- Language course reimbursement
- Hybrid work
Hasonló állásokat kérek e-mailben
A "Feliratkozom" gombra kattintva elfogadja az általános biztonsági és szerződési feltételeinket.
