Customer Service Agent Intern –Baltic Languages - Diákmunka

Would you like to be part of a growing international team shaping the future of sustainable mobility?

• Handle customer inquiries, complaints, roadside assistance cases, suggestions, and positive feedback via inbound calls, emails, and live chat
• Ensure a professional, empathetic, and solution-oriented approach in every customer interaction
• Accurately document customer cases and create tickets for follow-up by relevant internal teams when needed
• Actively collaborate with internal departments to ensure timely resolution of customer requests
• Maintain high standards in call quality, documentation accuracy, and customer satisfaction
• Continuously develop product knowledge and communication skills to provide excellent service

• College degree or equivalent experience (customer service experience is an advantage)
• Native or fluent skills in one of the following languages: Estonian/Latvian/Lithuanian
• Upper-intermediate (B2) level English for internal communication
• Confident computer skills and the ability to work with multiple systems
• Strong sense of responsibility and the ability to remain calm under pressure
• Excellent communication skills, adaptability, and a customer-focused mindset
• Professional attitude with strong organizational and time-management skills

• Long-term student employment in a newly established international Customer Service Center
• Opportunity to complete and certify your mandatory internship
• Professional onboarding and continuous learning and development opportunities
• International and supportive working environment

Please apply with an English-language CV including a photograph.