Responsible for performing operations and application integration work in the Authentication Services space on the enterprise platform.
Support business and work with System administrators, developers and analysts with troubleshooting issues.
Perform integration and onboarding of applications to Identity & Access Management solutions.
Perform change management and incident management utilizing documented procedures through Service Now (SN) or similar change management tool.
Work with vendor support, System administrators / architects on a regular basis and have the ability to track the issue to closure.
Requirements
Ideal candidate should be able to work in a well-defined team structure as well as independently with minimal supervision.
The job is heavy on client interaction and should have a good command of English, possess strong oral and written business communication skills.
Candidate should be a fast-learner, able to do multitasking and has the ability to work under pressure.
Working in shifts is required to support multiple regions (no nightshift)
Basic understanding of enterprise authentication/authorization solution, Identity and Access Management technologies OR ability to utilize Unix and Linux systems OR basic understanding of Web-server, app servers, DMZ, BIG IP, 3DNS, VIP and Firewalls