Senior QA & Trainer

Are you passionate about developing talent, ensuring top-tier service quality, and driving continuous improvement? We are looking for a Senior Training & Quality Assurance Specialist to play a key role in shaping the future of our partners service delivery. In this role, you will design, implement, and manage training programs, ensuring our team meets and exceeds service standards.

Develop & deliver engaging training programs for new hires and existing employees. Monitor and assess customer interactions (calls, emails, chats) to ensure service excellence.

Identify trends & implement improvements to enhance training and quality processes.

Work closely with teams to bridge knowledge gaps and optimize service delivery.

Lead certification processes & ensure compliance with industry best practices.

Strong communication & facilitation skills—able to engage and inspire teams

Analytical mindset—comfortable using data to drive improvements

Customer-first approach—passionate about delivering high-quality service

Proficiency in Microsoft Office, CRM platforms, and ticketing systems (preferred)

A role where your impact matters—shape training & quality for long-term success

Ongoing professional growth and career development opportunities

A collaborative and innovative work culture

Competitive salary & benefits package

Experience in BPO, Customer Service, SaaS, or Sales (2-3 years)

If you’re ready to take your training and quality expertise to the next level, apply now!