At Ford Motor Company, we believe freedom of movement drives human progress. And as you start your career journey, we also believe in providing you with the freedom to define and realize your dreams. With all our incredible plans for the future, there’s no better place to jump start an amazing career than Ford. The Hungarian office not only represents the Ford brand in Hungary and in other 28 markets but provides a wide range of services to Ford of Europe and its Western-European affiliates.

Ford Central and Eastern European Sales LLC is looking for a

German Speaking HR Advisor (Germany)

to join our European Programming & Distribution Team.

The HR Advisor responds to and resolves HR-related inquiries. They accept inquiries via the telephone and online, and continuously strives to provide a resolution and to help the inquirer to understand the response. The Advisor is responsible for documenting resolutions to all inquiries and transactions via an online inquiry tracking system while ensuring superior customer experience at all times. They will proactively support employees and dependents, managers and HR management.

Roles and responsibilities:

  • Guiding employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems
  • Ensuring an excellent customer experience, which includes phone and chat support, employment related data changes and documentation in order to provide end-to-end customer care
  • Understanding their questions and issues, advising them in a professional way and handling their queries in a timely manner
  • Following even complex processes and paying attention to details to ensure data quality in HR systems
  • Creating employment related documents that support the regulations of the country-specific legal environment
  • Raising your hand if you need help from HR Business Partners to guarantee the best employee experience
  • Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together
  • Initiating and leading process improvement projects to release capacity for the incoming new processes

Requirements:

  • Fully professional German and English language knowledge both verbal and written, Turkish and German language knowledge is an advantage
  • Ability to identify unusual calling events or frequent customers issues and work with the HR Contact Center Supervisor to suggest process, procedure and training improvement opportunities
  • Ability to communicate effective through written and oral communication and consistently deliver high quality customer service in a professional manner
  • Demonstrated effectiveness when dealing with dissatisfied customers
  • Ability to work as a team member in a specialized area with a diverse audience
  • Ability to remain flexible with staff scheduling changes and time zones
  • Minimum 1 year of customer service, data processing or HR experience preferred
  • Knowledge and understanding of various HR processes is an advantage

What we offer:

  • Be part of a diverse, young and vibrant team with great opportunities of growing and developing your skills and expertise
  • Hybrid working model
  • Now you have a chance to create the footprint of the foundation of FordHR. Your ideas will always be welcome.
  • You can support 10k+ employees for specific countries in Europe, Middle East or Africa
  • We provide a competitive compensation package and a variety of cafeteria elements
  • Hybrid working model

Working hours:

Both full-time and part-time positions are available

Sector(s):

  • HR, Human Relations
  • HR Administration
  • HR Generalist, Specialist
  • Business Supporting Centres
  • HR Support

Experience required:

  • 1-3 years professional experience

Required Qualification:

  • High school degree

Required language level:

All of these are:

  • English (higher advanced/fit for negotiation)
  • German (higher advanced/fit for negotiation)

Employment type:

  • Full time
  • Part-time

Job location:

Budapest, XIII.

Way of application:

Should you be interested in the above position, please make sure you apply by sending your English CV by clicking the 'Jelentkezem' button.

Cégnév: Ford Közép- és Kelet-Európai Értékesítő Kft.
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