Italian or German or French speaking Trainer

We are looking for Italian or German or French speaking Trainers for our client in the shipping and logistics domain. To understand the processes requirement followed by imparting knowledge and equipping the Workforce with the skill set in order to run the business as per the requirement.

What we offer:

  • Multicultural environment
  • Chance to be part of a growing organization
  • Usage of languages
  • Private health insurance
  • Cafeteria benefits
  • Venue easy to access and modern office near metro line 3
  • Home office – might be needed at Budapest office if there be a necessity
  • Competitive compensation package

What we need from you:

  • Flexible to work in shifts: Italian / German between 6:30 and 15:00, French between 13:30 and 22:00
  • Fluent (C1) in English + Italian or German or French
  • Experience in Customer Service Domain
  • Excellent written and verbal communication skills
  • Must possess good presentation skills
  • Excellent Organizational and planning skills
  • Good understanding of Group Dynamics (diversity)
  • Experience in MSOffice Application like Word/Excel/PowerPoint
  • Analytic and Results Oriented
  • Strong experience on presentation skills
  • Computer literate/Tech Savvy with a minimum typing skill of 30 wpm with 90% accuracy
  • Excellent communication and customer service skills
  • Hands on experience in back office activities – Live Chat, email etc.
  • At least 1 year of working experience in the related field is required for this position.
  • A Bachelor's/College Degree any field is preferred

What you will do:

  • Conducting inductions for New Hire batches
  • Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies
  • Training new advisors before they go live, for voice and accent, application and product and Business Communications
  • Maintain attrition and throughput as per process guidelines
  • Rostering and tracking planned and unplanned leaves
  • Resolving and escalating trainee concerns and issues
  • Coach and counsel where-ever needed
  • Document Training reports and trackers
  • Conduct Pre & Post assessment to identify any red flags (if any)
  • Provide feedback to specific areas of opportunity
  • Provides Training Needs Analysis
  • Coach associates on DSAT with a clear understanding of process requirement
  • Conduct regular audits to check training effectiveness
  • Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
  • Helps in creating training modules/curriculum
  • Other tasks that may be required/assigned by the supervisor/manager as required by the business
  • Identifying Red Flags (Poor Performers) and formulating an effective action Plan
  • On floor training. Monitoring and auditing the calls. Coaching the advisors on the floor
  • Keeping track of their performance
  • Attend client calls for discussions on performance of advisors, CSAT, Bottom quartile
  • Advisors, Action Plan, Call Calibration, Weekly dashboard updates
  • Taking live calls 8 Hrs. /Month to ensure they are upto date with ground level issues

Sector(s):

  • HR, Human Relations
  • Training, Developing
  • Education, Research, Science
  • Trainer, Coach

Experience required:

  • 1-3 years professional experience

Required Qualification:

  • High school degree

Required language level:

Any of these are:

  • English (higher advanced/fit for negotiation)
  • German (higher advanced/fit for negotiation)
  • French (higher advanced/fit for negotiation)
  • Italian (higher advanced/fit for negotiation)

Employment type:

  • Full time
  • Telecommuting/working from home
  • Home office available

Job location:

Home Office

How to apply/ contact information:

Apply via "Jelentkezem" button underneath!

Cégnév: Tech Mahindra Limited Magyarországi Fióktelepe
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