We are looking for a


for a long-term period.

The main focus of this role is to support the area in various projects in Sanofi Business Services Europe.

Role purpose

  • Sanofi Business Services (SBS), is setting up a new captive Business Services center in Budapest to provide Finance & Accounting (Account-to-Report, Customer-Invoicing-to-Cash) as well as Employee oriented (HR services) services to the regions Europe incl. France and North America.
  • In addition, the Budapest Business Services Centre will host a number of global Centers of Excellence (CoE) and provide support and other services globally.
  • With respect to HR Services, the Business Services Centre will be covering the following areas of the process:
    • Manage Organization & Employee Master Data
    • Employee Life Cycle Management
    • Payroll, Attendance, Compensation & benefits administration
    • HR Information Management

The purpose of this role is to: Operation

  • Manage HR queries from employees using the procedures provided and articles in the knowledge base
  • Work in the case management tool to report each case and progress on the resolution
  • Provide the customer service to the employees mostly on HR Services queries verbally and in writing
  • Write knowledge articles based on the process content provided
  • Take initiative in process improvement, in projects

The SBS EE Query Handling Analyst Trainee reports to the Query Handling Team Lead and may be assigned a specific sub-process or geography. He / She works closely with other HR Services areas, HR, Legal, ITS Business Partners, Facilities management, and EE front line teams in countries / regions.

Key responsibilities


  • Handle incoming phone calls/ written queries from customers regarding HR issues in German
  • Analyze and resolve most common enquiries using step-by-step instructions provided
  • Enrich internal knowledge base / Country manual based on answers provided by L2/L3 teams
  • Delivers high quality standard service to customers
  • Continually seek out ways to improve client satisfaction
  • Demonstrate knowledge of HR processes and procedures provided
  • Write knowledge articles based on the content provided in English and German language

Continuous improvement 

  • Proposes process improvement opportunities through elimination of redundant activities
  • Participate in process automation initiatives and ensure seamless adoption and transition

Expected Skills


  • Good writing skills in English and German
  • Customer service focus and experience
  • Good communication skills
  • Ability to describe the problem / process in an easy and clear way



  • MS Office knowledge (essential)



  • Ability to interact with internal and external clients in a professional manner (essential)
  • Team player, able to work collaboratively transversally and with HR Services front line teams with an end to end mindset (essential)
  • Good communication skills (advantageous)
  • Attentive to customer needs and feedback (advantageous)



  • Organized and structured to execute tasks as per deadlines (essential)
  • Attentive to detail and works with precision (advantageous)
  • Higher education studies ongoing (essential)
  • Customer service experience (advantageous)
  • Excellent English (C1) and German (C1) skills

Background and Experience

  • Higher education studies ongoing (essential)
  • Customer service experience (advantageous)
  • Excellent English (C1) and German (C1) skills

Knowledge of other European languages (advantageous)


  • HR, Human Relations
  • HR Administration
  • Business Supporting Centres
  • Client Support, Administration
  • HR Support

Experience required:

  • professional experience is not required

Required Qualification:

  • High school degree

Required language level:

All of these are:

  • English (higher advanced/fit for negotiation)
  • German (higher advanced/fit for negotiation)

Employment type:

  • Full time
  • Internships

Job location:



Please, send your CV to the "Jelentkezem" button.

Cégnév: Chinoin Zrt. / SANOFI AVENTIS
Állás helye:
HR konzulens Pest megye

HR konzulens Az OTP Bank Budapesti Régiójának HR csapatába keressük új munkatársunkat! Mit fogsz csinálni: 5 fős csapatunk ... »

HR konzulens Pest megye

5 fős csapatunk tagjaként támogatod a fiókhálózati vezetőket és munkatársakat, HR szakmai kérdésekben Olyan klasszikus HR feladatokat, mint ... »