Head of HR Operations

Would you like to find a challenging position with your gained leadership skills in HR Operations? Are you keen on designing strategies, people management and continuous improvement?  Let's be a part of a brand new Shared Service Centre as a Head of HR Operations.

Our partner, who provides services for the most popular brands from beauty through nutrition to pharma industries, is looking for an experienced&talented colleague for Head of HR Operations role specialised for supporting core HR, HR Services, Admin&Payroll activities.

If you would like to be a part of a newly established, global SSC located in Budapest, company can provide an opportunity to take part in process improvement and design to achieve both personal and professional development.

Your new role

  • Leading a multi-disciplinary team to create and maintain effective HR services offering to company's employees internationally
  • Being responsible for both core HR and HR Services
  • Empowering HR SSC to provide high-quality, centralised service throughout the company's community
  • Designing strategies for the team regarding targets and service levels
  • Managing performance monitoring
  • Analysing and identifying customer needs based on received feedback
  • Responsible for building up an efficient HR Transactional Service for all customers
  • Collaborating with other colleagues to learn more about best practices and understand policies
  • Taking part in systems, process implementation and automation projects
  • Managing 3rd party suppliers
  • Acting as a coach to support HRSSC team
  • Ensuring continuous improvement by root cause analysis of processes and customer feedback
  • Supporting business improvement  projects
  • Managing the resolution of queries and acting as a point of escalation for issues
  • Providing KPI&Budget reports
What you'll need to succeed 
  • 5 - 10 years HRSSC Leader experience within SSC environment
  • At least 5 years of experience in people management
  • Gained experience in Core HR and HR Service delivery
  • Fluent English language skills
  • Willingness to travel

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Cégnév: Hays Czech Republic
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