Job DescriptionIn this role, you will respond to HR-related requests from associates from multiple organizational areas, ensuring great customer experience.Main tasks:· Manage associates’ requests related to HR administration via email or telephone, complying with service level agreements, statutory laws, and operational policy.· Ensure and increase customer satisfaction levels as the first level of contact.· Forward complex questions to the HR Service team responsible for the topic.· Record required information on the Shared Service Framework (SSF) and process system entries in SAP-HR on time.· Share knowledge and feedback from customers with HR service specialists to achieve continuous improvement.Qualifications· Background: You have vocational training in the field of Administration, Industrial Clerk, or similar.· Experience: Preferably you have 2-3 years of previous experience in HR or office management or preparing and conducting personal related topics, but fresh graduates are also very welcome.· Personality: You are empathetic and perceptive. You can work under pressure with resilience. You have good communication and conflict-management skills.· Working practice: You can identify customers’ concerns and creating a suitable conversation structure accordingly. You have readiness of mind and high capacity to work in a team.· Languages: You are proficient in Czech/Slovakian and ideally you have intermediate Hungarian and English skills (written and spoken). Other foreign languages are a plus.
Cégnév: Robert Bosch Energy and Body Systems Kft.
Állás helye: